Delete your account

From inside the app

1. Open VerseMine and sign in.
2. Tap Profile in the bottom tab bar.
3. Tap Settings, the last row on the Profile screen.
4. Scroll to the very bottom and tap Delete Account. It sits below the legal and support links, not in the Account section.
5. Read the note about store subscriptions and tap Continue.
6. Type DELETE and tap Delete to confirm.

Deletion runs immediately. There is no waiting period and no separate confirmation email to wait for.

If you can't sign in

Email privacy@versemine.app from the address on the account and ask us to delete it. That is the address the Privacy Policy names for deletion requests, so use it rather than general support. We reply within two business days. We will ask you to confirm from that address before we delete anything, because an email asking us to delete someone's account is not by itself proof that it is their account.

What gets deleted

• Your profile, display name, username and avatar
• Your reflections, journal entries and comments
• Your submitted photos and every other file stored under your account
• Your streaks, accountability challenges and partner connections
• Your friend connections, blocks and notifications. The Focus Mode and accountability notices your accountability partners received about you (including that you turned accountability off, that your partnership lapsed, or that a commitment ended early) stay in their inbox, no longer linked to your account, until it is cleared, at most 60 days after they were sent.
• What we hold on our servers about your AI assistant conversations: the records of group sessions you started and who was in them. If you took part in someone else's group session, your entry in it, including the name you used there, stays, no longer linked to your account, until that session record is deleted. We do not record group-session audio. We do not hold the text of your conversations, so there is nothing of that kind for us to delete, except the text of an AI assistant reply you reported, which is kept with your report and deleted with your account. Content-free safety records carry no account identifier, so they are not part of this; they are deleted after 732 days. They are not anonymous, though: their time can be matched to other records we keep (privacy policy, Section 3.8). Earlier safety records that carried an account identifier had it removed on October 25, 2026; backup copies made before then expire on their normal schedule.
• Your records with our payment providers: your subscriber record with the service that manages in-app subscriptions, and, if you ever started a church or group plan checkout, your customer record with the provider that bills it, unless that record still has an active subscription. Each provider keeps its own records of past transactions where tax and legal rules require.

What does not get deleted, and why

Content other people created on their own posts stays with them. Comments other people left on your reflections, and their photos, are deleted along with your reflections.

Deleting your VerseMine account does not cancel a subscription billed by Apple or Google. Those are managed by the store, not by us — cancel in your device's subscription settings. If you delete your account with an active subscription, you will keep being charged until you cancel it there.

Your conversations on your device. The text of your AI assistant conversations is stored on your phone, not on our servers. Deleting your account from the app also removes those conversations from the phone you delete from, along with the export or transcript files the app created there (a file from an export still in progress is removed the next time the app starts). It cannot reach another phone you were signed in on: delete your conversations in the app on that phone first, or remove the app and its data there. Current versions of the app keep the conversation store out of Google's backup on Android, and out of transfer to another Android phone. On iPhone the app asks iOS to leave the store out of iCloud Backup, and that request arrives with version 1.0.4 — versions before it do not make it. These are requests to the system, not guarantees. A device backup — iCloud or Google — may still hold a copy under Apple's or Google's terms rather than ours. Our AI provider holds the messages we sent it only for the retention window described in Section 3.1 of the Privacy Policy — it deletes inputs and outputs within 30 days, except content flagged for a safety review, which may be kept for up to two years — and we have no way to delete them sooner.

A few records stay, no longer linked to your account: a report another member filed about something you posted, with their reason; a record of an action our team took on your content; and a subject-free record that a conversation turn happened. If a deletion step fails (at a payment provider, or removing photos other people attached to comments on your reflections), we keep a record of what is left to delete, with your account's identifier and, for photos, where they are stored, so it can be finished: at most 90 days while it is still open, and 30 days after it is finished. If you manage a church or group plan that is still in effect, including its grace period after it is cancelled, the account cannot be deleted until the plan ends or our support team transfers it; the app tells you so.

Deleting only your AI conversations

You do not have to delete your whole account to clear those. In the app, open the AI tab, then the history icon, and delete a single conversation; that removes it from your device, which is where it is stored. To delete all of them, go to Profile > Settings > AI Assistant > Delete all AI history, which also deletes the records of group sessions you started from our servers. Everything else in your account is untouched.

What we collect and why is set out in the Privacy Policy, and health-related data is covered separately in the Health Data Privacy Policy.